Terms of Service

Preface

As a user of this website www.goldsmiths.co.za you acknowledge that any use of this website by you including any transactions you make is subject to the terms and conditions listed below and includes any other important sections such as Returns and Privacy Policy. Please read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them. Also read our Privacy Statement section regarding your personal information.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


1. Order and Purchase Process

1.1 All orders placed on this website or through Goldsmiths Knysna CC will be subject to acceptance in accordance with these terms and conditions.

1.2 The 'Order Now' stage sets out the final details of your order. Following this, we will send to you an 'Acknowledgement of Purchase' email detailing the products you have purchased.

1.3 We do not provide direct access to the details of your purchase on this website. You are therefore advised to print out the 'Acknowledgement of Purchase' email for your own records. If you wish to obtain specific details of your previous purchases please contact us.


2. Delivery

2.1 We currently deliver products to anywhere globally where FedEx provides a normal delivery service.

2.2 Risk of loss and damage of products passes to you on the date when the products are delivered.

2.3 You are advised to provide in your purchase order to us a delivery address not accessible by third parties. For the avoidance of doubts, goods are deemed to be delivered when delivered at your delivery address or collected at the collection address indicated by our delivering agent, as the case may be, and not when delivered to you personally.


3. Returns and Substitutions

3.1 We provide the option of a full refund within 10 days of delivery.

3.2 Returns of orders will be confirmed only where you have returned the item in its original condition, unworn and together with its original packaging and certificate where applicable. Non-return of the certificate will be charged at R1250 for a replacement certificate and you may be charged an additional replacement cost for packaging and any other collateral material. Please note that clients based outside of South Africa who are returning their items will need to bear the costs of shipment and insurance. The cost will vary depending on the country where the item is dispatched from as well as the value of the item.

3.3 All returns are subject to verification and authentication by Goldsmiths Knysna CC. Purchased items with any element of personalization, engraving, bespoke items, designs by or for the client, may be considered for return and refund on a case by case basis. For security reasons we recommend that you do not use. To arrange a return we would require you to contact a Goldsmiths Knysna CC representative who will provide you with further instructions. Note: Gold smiths Knysna CC will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation.

3.4 Goods will remain property of Goldsmiths Knysna CC until they have been fully paid.

3.5 If the purchased jewellery has been in any way tampered with or altered by the customer, another jeweller or any other third party, the lifetime warranty and the return policy will cease to apply, and the item becomes non-refundable and non-returnable.


4. Liability and Indemnity

4.1 Subject to Section 5 below, Goldsmiths Knysna CC will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Goldsmiths Knysna CC will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Goldsmiths Knysna CC accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Registered Company Number 2006/116824/23

VAT Number: 4100254194

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us.


5. General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through Goldsmiths Knysna CC. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.